Response was formed in 1992 by two qualified and experienced engineers - Scott Cason and Andy Thompson. They had identified a niche in the market for a one-stop source of trades for property maintenance. So, they set up a small office in Bromley, connected three phone lines, bought two vans and were in business.
The business slowly expanded and two years later larger premises were found in Crayford where the now management team and Help Desk are currently based. In order to provide a 24 hour, 365 days a year service for almost any reactive maintenance emergency within the South East of England, many of the 35 directly employed operatives are home based throughout the South East. All operatives wear a company uniform, carry identification and drive a Response branded, fully equipped van.
Response holds Employers Liability cover set at 10 million and Public Liability at 5 million. We are insured with AXA, Policy No. EG COM 1221727
Response has grown into one of the premier, independent regional property maintenance companies in the UK through our commitment to deliver a service of the highest quality, at a fair price to our customers.
Our customer care policy remains of paramount importance and is the foundation of our continued growth. Internal procedures are tailored towards efficiency, financial control, growth, the health, welfare, training and development of our employees.
Internal management systems incorporate an audit trail procedure to ensure safe working practices and quality methods are met. Quality of service is a priority to all employees and encompasses the following:
Customer Requirements/Contract Reviews/Order Processing
Job Allocation/Interpretation of Requirements
Quality of Service and Workmanship on Site
Health & Safety at Work
Safe Working Practises & Safety Rules
Job Completion Procedure
Administration - Invoicing & Filing
Response is a fully accredited SAFE Contractor, a scheme that assesses the health & safety competency of contractors and service providers.
Our customers have a legal obligation to ensure that external contractors and service providers working on their premises operate in a safe way.
We are an accredited member of the Contractors Health & Safety Assessment Scheme and registered with the Environment Agency.
Response directly employed staff are all experienced in their fields. Once a call has been handled by the Help Desk and the problem understood, one of our uniformed multi-skilled engineers is despatched in their fully equipped corporate van. All engineers carry identity cards, phones and pagers.
On arrival, a risk assessment of the job is undertaken and it is the responsibility of each maintenance operative to look for any potential hazards before work commences. They are required to liaise with site personnel regarding known hazards and everything is noted on the operative's work sheet. A separate sheet is required for each visit and it is company policy for the most senior person on site to sign this.
A copy of each sheet is attached to the invoice to assist with project management.
Response has given me a first class service over the past year. I have used several of their trades people and have never been disappointed with the service I have received. The help desk is extremely efficient and all emergency call outs are dealt with promptly. The Response operatives are polite, friendly and hard working, and I have every confidence in them doing a professional job for me each time they visit the office.
CS, Canary Wharf
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