The Response Help Desk operates 24 hours, 365 days per year and is your first point of contact if a reactive maintenance emergency occurs. Our experienced staff are knowledgeable in all fields of property maintenance and once they have ascertained the requirements and priority, they will instruct one of our operatives to visit your site.
The areas we cover include:
General Building
Plumbing
Drain Jetting & Engineering
CCTV Surveys
Electrical work
Carpentry & Joinery
Glazing
Roofing
Bricklaying
Plastering
Painting & Decorating
Windows & Doors
Floor & Wall Coverings
Ceilings
Fencing
Car Park White Lining
Property Refurbishment
Flood & Fire Damage Restoration/Insurance Claims
Gardening
Rubbish Removal
Vacant Property Protection
The Response team work with customers in planning an agreed schedule of maintenance, tailored to suit customer needs and regularity. This could be bi-monthly, quarterly, half yearly or annually.
You may wish, for example, planned visits to your sites to include overhauling toilets, taps and check all plumbing. We can also test doors, windows and check your light sockets including any security requirements. If there is anything you need us to look at prior to our planned visit, let us know and we will make sure that the operative is aware.
Our quote is based on this schedule and all anticipated material costs are included. Many of our customers find this a cost effective approach to reducing costs as call outs are reduced.
If anything becomes apparent at the time of the planned visit but is outside of the agreed remit, we can arrange for a quotation to be given from site.
We also offer a cyclical external guttering programme which includes twice yearly visits to clear and clean guttering of seasonal debris.
A report is generated after each planned visit, highlighting works carried out and if required, readings from any on site meters.
As a business to business property maintenance contractor, Response undertake projects on behalf of our clients.
We offer a free quotation service for larger works which includes discussions with our customers to ascertain the required work; provision of a specification of end to end details and total costs. We will project manage the works on site ensuring completion within agreed timescales and predicted costs.
Project management allows us to work closely with our customers to make sure there are no surprises!
Although our customers are from the commercial sector, we undertake work in private homes on behalf of our insurance company clients.
Our insurance department specialises in dealing with domestic and commercial insurance claims. We hold a Certificate of Achievement in recognition of top regional provider of service excellence, and continue to provide a quick, quality service to all customers.
Examples of work we undertake includes replacing cracked toilet pans, decoration works, storm damage repairs and total refurbishments to dwellings after the event of a fire, flood or indeed most other disasters that occur in the home.
We liaise with the insured and the loss adjuster to ensure that work is completed in a timely manner and at the insured's convenience.
